Shipping policy
Shipping policy of Punto de padel
1. General
Our webshop strives to deliver your padel-related product(s) quickly and reliably. The following policy provides detailed information about our shipping procedures.
2. Shipping methods and delivery times
- Estimated delivery time is 3-5 working days.
Delivery times may vary depending on the destination and availability of the products. Holidays and peak shipping periods can lead to longer delivery times.
3. Shipping costs
Shipping costs will be clearly stated during the checkout process. For orders over 100 euros, we offer free standard shipping.
4. Order processing
Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on Saturday, Sunday, or holidays will be processed the next business day.
5. Tracking orders
After your order is shipped, you will receive a shipping confirmation with a tracking number, allowing you to track your order online.
6. Damaged or lost shipments
In the rare case that your order arrives damaged or is lost during shipping, please contact us as soon as possible to file a claim. We will make every effort to resolve the issue as quickly as possible.
7. Returns and exchanges
Please refer to our return policy for information on returning or exchanging products.
8. Contact
If you have any questions or comments about your order or our shipping policy, please feel free to contact us via the contact form.