Cancel your order

Do you wish to exercise your legal right of withdrawal? Through this page, you can revoke your online purchase from Punto de Padel within the legal withdrawal period.

As a consumer, you have the right to revoke your online purchase within 14 calendar days without stating a reason. This period begins on the day you, or a third party designated by you who is not the carrier, physically takes possession of the product.

How to revoke your order? 📝

You can provisionally communicate your revocation via our contact form on our contact page.

Please include at least the following in your message:

• your name;
• your email address;
• your order number;
• the product(s) you wish to revoke;
• the phrase: "I wish to revoke my order."

You do not need to provide a reason for your revocation.

Upon receipt of your request, we will send you a confirmation by email and further instructions for the return shipment.

Conditions for return shipments 📦

After notifying your revocation, you have 14 calendar days to return the products.

The direct costs for returning the products are borne by the customer, unless we explicitly state otherwise.

You may inspect and assess the product as you would normally do in a physical store. The product must be handled carefully and, as far as possible, returned complete and in its original packaging, along with all labels, accessories, protective film, stickers, manuals, and any product packaging.

If the product has been used more than necessary to assess it, is damaged, dirty, incomplete, or no longer sellable as new, Punto de Padel may charge a depreciation fee.

Specific for padel products 🎾

For our padel products, this specifically means:

• A padel racket may be visually inspected and held, but may not be used during training, a match, or a playing session.
• Rackets with playing damage, scratches, paint damage, ball damage, damaged grip, removed protective film, or other signs of use are not eligible for a full refund.
• Shoes may be tried on indoors, as in a store. Shoes with dirty soles, wear, odor, damage, or clear signs of use are not eligible for a full refund.
• Clothing may be tried on, but must be returned clean, undamaged, and with the original labels.
• Products returned damaged, incomplete, dirty, or clearly used may be subject to a partial or full depreciation fee.
• If the depreciation equals the full purchase amount, no refund will be issued. In that case, we will contact you regarding the further handling of the product.

Refund 💳

After a valid revocation, we will refund the purchase amount, including the standard shipping costs of the original delivery if the entire order is revoked.

We may delay repayment until we have received the products or until you have demonstrated that you have returned the products, whichever comes first.

The refund will be made via the same payment method used for the original order, unless explicitly agreed otherwise.

If there is depreciation due to use, damage, dirt, missing parts, or an incomplete return, this depreciation may be deducted from the amount to be refunded.

Questions? 💬

Do you have questions about your revocation or return? Please feel free to contact us:

Punto de Padel
Lindenstraat 41
3980 Tessenderlo
Belgium

Email: info@puntodepadel.be
Phone: 0477 07 89 54